Contact
We are here to help qualified researchers get what they need from OpenLabs. Whether you are tracking an order, requesting lot documentation, or planning a larger purchase, the fastest way to reach us is by email. We read every message and reply with care.
How to reach us
Email is our primary channel. Send your question to openlabsus@gmail.com and a member of our team will follow up.
You can also reach us by mail at the address below for formal correspondence and institutional paperwork.
- Email: openlabsus@gmail.com
- Mailing address: [Company address]
What we can help with
We are glad to assist with the following requests. Including a few details in your first message helps us resolve things quickly.
- Order status: share your order number and the email used at checkout.
- Certificates of analysis and lot documentation: tell us the product and lot or batch number so we can pull the right records.
- Bulk and institutional research inquiries: let us know the products, quantities, and your institution or lab.
- Account help: questions about your customer account, sign in, or saved addresses.
What to include in your email
A clear, complete message helps us answer on the first reply. When relevant, please include:
- Your order number and the email address on the order.
- The specific product name and, for documentation requests, the lot or batch number.
- A short description of what you need and any deadline on your end.
Response time
We typically reply within [1-2 business days]. Orders ship cold-chain from the United States, and our team is based in US business hours, so messages sent over weekends or holidays are answered the next business day.
If your request is time sensitive, note that in the subject line and we will prioritize it.
A note on the scope of our support
OpenLabs supplies high-purity peptides strictly for in-vitro laboratory research by qualified professionals. Our products are not drugs, foods, cosmetics, or supplements, and they are not for human or animal consumption.
Because of this, we cannot provide medical, dosing, or usage advice of any kind. We can help with product specifications, purity data, lot documentation, and order logistics. For questions about research design or handling in your lab, please consult your own qualified personnel and institutional protocols.
All purchases require buyers to be 21 or older and to confirm they are researchers purchasing for research use only. Products are sold For Research Use Only (RUO).